Complaints Procedure

Our aim is to provide you with a high standard of care at all times, and one of the ways we can continue to improve is by listening to you. If there is any aspect of your care that you have concerns or are unhappy about we would like to know about it. More often than not any issues can be resolved by letting us know, so in the first instance simply please tell the receptionist or the dentist.

If in the unlikely event you are not satisfied with the response you may then put your complaint in writing to:

The Practice Manager
McNab and Davenhill Dental Practice
72 High Street
Lanark
ML117ES

Your complaint must be within 12 months of the event that you are complaining about. You will receive to a response within 3 working days to let you know we have received your complaint and what action we will take to resolve it. You will receive a full response within 20 working days.

If you are not satisfied with the reply you receive you may then put your complaint in writing to:

For NHS dental care

Primary Care Department
Kirklands Hospital
Fallside Road
Bothwell
G71 8BB

For private dental care

Dental Complaints Service
Telephone: 020 8253 0800
Email: info@dentalcomplaints.org.uk
Website: www.dentalcomplaints.org.uk